Academic Blergh

Tweet I’ve decided to set up a new academic blog for me to ruminate on the big questions I grapple with in my studies and, in the future, my work. I chose the title ‘Blergh’ from one of my favourite TV shows, 30 Rock. For a blog that will mesh my interests in academia, pop ...

Maintaining a customer focus

Tweet I’ve railed against bullying tactics of big companies beforeĀ and over the last few months I’ve had cause to consider how companies ought to behave if they want to keep customers happy. Positive responses from customers can lead to long-term payoffs, even if there is no short term gain. This seems like an obvious statement, ...