AGL Responds

Tweet Shortly after I posted my piece on AGL’s marketing tactics, I received a call from an AGL marketing rep. He was able to explain why my original cold caller had gotten it so badly wrong, and that AGL wasn’t out to deceive customers. Essentially, the system had broken down within the call centre, and ...

The Big Switch: How Energy Companies Dupe People into Switching 2

The Big Switch: How Energy Companies Dupe People into Switching
Tweet UPDATE: AGL has apologised and explained. See this post for details For a few days now, I’ve been receiving missed calls from a Victorian landline. It wasn’t a number I recognised and the caller hadn’t been leaving messages, so I did what any Gen-Y would do and Googled the number. It turns out this ...