Kohl’d as Ice

Tweet I’ve had a little run in with a US department store, Kohls. It started on April 14 when I received a notification, addressed to ‘Todd Holland’ with account details for my new Kohl’s account, which I didn’t create. At first, I thought it was spam or phishing, but the store is legit and the ...

Maintaining a customer focus

Tweet I’ve railed against bullying tactics of big companies beforeĀ and over the last few months I’ve had cause to consider how companies ought to behave if they want to keep customers happy. Positive responses from customers can lead to long-term payoffs, even if there is no short term gain. This seems like an obvious statement, ...