Kohl’d as Ice

Tweet I’ve had a little run in with a US department store, Kohls. It started on April 14 when I received a notification, addressed to ‘Todd Holland’ with account details for my new Kohl’s account, which I didn’t create. At first, I thought it was spam or phishing, but the store is legit and the ...

AGL Responds

Tweet Shortly after I posted my piece on AGL’s marketing tactics, I received a call from an AGL marketing rep. He was able to explain why my original cold caller had gotten it so badly wrong, and that AGL wasn’t out to deceive customers. Essentially, the system had broken down within the call centre, and ...