Maintaining a customer focus

Tweet I’ve railed against bullying tactics of big companies beforeĀ and over the last few months I’ve had cause to consider how companies ought to behave if they want to keep customers happy. Positive responses from customers can lead to long-term payoffs, even if there is no short term gain. This seems like an obvious statement, ...

East Bowral, Actually 1

Tweet In light of the new push to re-name that suburb east of Bowral to something more befitting (I have heard ‘Bowral Gardens’ mentioned as a probable alternative), please see below some further suggested names for residents to consider. If the aim is to disassociate from big brother Olde Bowral, then perhaps West Roberston will ...

Yakkity-YAC

Tweet I was recently asked to give a short speech to a regional gathering of youth advisory council members. The young people had come from NGOs and Councils across the Southern Highlands, Wollondilly, Camden and Campbelltown areas. Given my experience in YACs at all levels, I felt I had something important to offer the attendees. ...